How to Re-configure Your StitchPort After a Connection Failure

Your StitchPort device is designed to be simple, acting as its own Wi-Fi access point or connecting directly to your local network.

This guide will help you re-configure your StitchPort if its normal operation has failed.

Troubleshooting: Identifying a Failed Connection

• Normal Operation: When StitchPort is running properly, its status light should be blinking.
• Failed Connection: If the status light is always on (solid), it means the StitchPort has failed to connect.

This failure can happen for a few common reasons:

• The Wi-Fi network name (SSID) or password was typed incorrectly during setup.
• You tried to connect to a 5GHz Wi-Fi network. StitchPort only supports 2.4GHz networks.

To fix this, you must re-configure the device using one of the two methods below.

Method 1: Re-configure via USB in the eXPerience Software

This is the most direct way to re-configure your device.

1. Connect StitchPort: Plug your StitchPort device directly into a USB port on your computer.
2. Open Software: Start the eXPerience software.
3. Navigate to Options: Go to the Tools menu and select Options.
4. Go to StitchPort Tab: In the “Options” window that appears, click on the StitchPort tab.
5. Open USB Configuration: In the “Local” section, the [Configure USB] button should now be enabled. Click it.
6. Enter New Settings: A configuration window will open. Here you can:
   • Set a new Name for your StitchPort.
   • Adjust the name or password for the embedded access point (if you use that mode).
   • To connect to your home/office Wi-Fi, select the “Connect to your local network” option.
   • Carefully type the Network name (SSID) and Password for your 2.4GHz Wi-Fi network.
7. Save Settings: Click the [Write] button to send the new configuration to the StitchPort.
8. Reboot the Device: This is a critical step. You must unplug the StitchPort from your computer and then plug it back in. The device will restart and apply the new settings.
9. Verify Success: If the configuration is successful, the status light will begin blinking.
10. Done: Your StitchPort is ready. You can now unplug it from the computer and take it back to your embroidery machine.

Method 2: Re-configure using a Configuration File (.json)

This alternative method is useful for configuring multiple devices or preparing a configuration in advance.

1. Open Software: Start the eXPerience software (your StitchPort does not need to be connected for this step).
2. Navigate to Options: Go to the Tools menu and select Options.
3. Go to StitchPort Tab: In the “Options” window, click the StitchPort tab.
4. Configure to File: Click the [Configure to File…] button.
5. Enter Settings: A configuration window will open. Set the desired Name and enter the Network name (SSID) and Password for your local 2.4GHz network.
6. Save the File: Click [Save]. You will be prompted to save a configuration file.
   • Important: Save this file somewhere you can easily find it, like your Desktop. DO NOT change the filename.
7. Connect StitchPort: Plug your StitchPort into your computer’s USB port. It should appear as an external drive.
8. Copy the File: Find the .json configuration file you just saved and copy-paste it into the main (root) directory of the StitchPort drive.
9. Reboot the Device: This is a critical step. Unplug the StitchPort from your computer and plug it back in. The device will read the configuration file as it starts up.
10. Verify Success: The status light should begin blinking, indicating a successful connection.
11. Done: Your StitchPort is ready to be moved back to your embroidery machine.