Wings Systems Support
In our Wings Systems software house, we did our best to create an easy to use and fast software which will help you create your embroidery designs with the best possible quality. Buy only the modules you need and create the software that best fits to your company.
Direct technical support
We are dedicated to provide you with the best possible technical support in the market. Our support team is always available to answer your questions and find solution to the issues that you might face during the use of the software. Our goal is 100% customer satisfaction and we do our best to achieve that. Any time you have a concern or you need some help do not hesitate to contact us or any of our distributors.
Online Support
Contact us by email
When you have an issue that you want to discuss with us you can contact us by providing the following information. It is important to give us these information because it will allow us to find a solution for you faster.
The USB Security keyform
A Key Form (keyform) is always needed whenever you contact us for Support. Therefore do not forget to include one in your email.
DRAWings software
You can send us the key form from DRAWings by following the steps below:
- Run DRAWings software
- Click on "Tools" menu, in the "stitch" part of DRAWings software
- Click on "Security keys"
- Click on "Keyform" button (top right)
- A new window will come up with the key form information.
- Click on "File" - "Save As" option and save the key form.
- Then send it by e-mail together with your questions.
eXPerience or modular software
You can send us the key form from eXPerience/modular by following the steps below:
- Run eXPerience/modular software
- Click on "Tools" menu
- Click on "Options" and then on "Key" tab
- Click on "Keyform" button
- A new web browser window will come up with the key form information.
- Click on "File" - "Save As" option and save the key form or copy the information shown and paste them in the email
- Then send it by e-mail together with your questions.
Full description of the issue you are facing
Please send us a full description of the problem and how you managed to produce it. If the issue has to do with a specific design please send us the design together with instruction on how to reproduce it.
Screen capture of the error message
If you receive a specific error from the Software please send us a screen capture (https://take-a-screenshot.org/) of the dialog that has this issue or from the entire software, to check it
Online Training Videos
View videos in the members' area
Training Videos are available to all registered users. Together with the purchase of your software you will get access to a complete Training course that will help you to learn all the features of the software. You will start with the basics that will help you familiarize with the software and continue with more advanced material that will show you how to get the most out of it.
Most videos can be found inside the members' area of the software's site or inside the installation DVD/CD. You can become a member of the software by registering your software during the installation process or by using the "Register Software" option that you will find inside the "Start > All programs > Software" folder. (Software folder = DRAWings or eXPerience or Wings' modular)
Sample projects are available
Easy embroidery projects
The sample projects can help you utilize the abilities of the software in actual embroidery designing procedure. You can download the instructions on how to reproduce the embroidery design together with the resources you need to create it. You can reproduce exactly the same design or you can be based on it to create your own.
Reference manuals are included
Complete PDF manual
The software includes a complete reference manual in PDF file format that is very easily accessible after the installation of the software. You can easily find the information you are searching every time you need to and learn through the examples that it includes. Because the manual is in electronic format, you can copy it on your preferable (electronic) reader and read it whenever you want to. For those who prefer to read it on a paper they can always print it and create a hard copy of the manual.
Quick start guides are included
Step by step embroidery
The learning process of the software becomes very smooth with the quick start guides that are included. With the quick start guides you will be able to get along with the software really fast and create great embroidery designs very quickly. You will become familiar with the workspace of the software and with the step by step instructions you will be able to use its tools in no time. Soon you won't need any help to use it because it is very easy to learn it but at the same time very powerful.
